We reserve time especially for you when you book an appointment. These policies help us respect everyone’s time and keep our schedule available for all clients.
Cancellations and Rescheduling
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. You can call or text us at 818-230-6463 or email admin@mypeopleshealth.info.
Late Arrivals
If you arrive late, we will do our best to see you, but your appointment may need to be shortened or rescheduled so other clients are not delayed. Arrivals more than 15 minutes late may be treated as a missed appointment.
Missed Appointments (No-Shows)
Late cancellations (less than 24 hours’ notice) and missed appointments may be subject to a fee or the forfeiture of any deposit. Repeated missed appointments may require prepayment to book future visits. We understand emergencies happen and will consider them case by case.
Deposits
Some services or new-client appointments may require a deposit to reserve your time. Deposits are applied to the cost of your service when you attend your appointment as scheduled.
Payment
Payment is due at the time services are provided. Please ask our team about accepted payment methods. Many wellness services are not covered by health insurance; if you plan to seek reimbursement, we can provide a receipt upon request.
Packages and Memberships
If we offer packages or memberships, their specific terms — including expiration, transferability, and refunds — will be provided in writing at the time of purchase.
Refunds
Because services are customized and delivered at the time of your visit, payments for services already rendered are generally non-refundable. If you have concerns about a service you received, please contact us — your satisfaction and well-being matter to us.
Questions
If you have any questions about these policies, please contact us:
My People's Health, a Medical Corporation
Address: Available upon request
Phone: 818-230-6463
Email: admin@mypeopleshealth.info